Refund and Returns Policy
Your Satisfaction is Our Priority
At CoolWeather.in, we strive to provide top-notch appliance repair services and quality spare parts. If you’re not entirely satisfied with your purchase or service, we’re here to assist you.
Return Policy
For Spare Parts and Products:
- Eligibility: Items can be returned within 7 days of delivery.
- Condition: Products must be unused, in their original packaging, and in resalable condition.
- Exclusions: Customized or special-order parts are non-returnable.
- Process: Contact our customer support to initiate a return. Ensure you have your order number and purchase details ready.
For Repair Services:
- Service Guarantee: If you’re unsatisfied with a repair service, please notify us within 48 hours of service completion.
- Resolution: We will assess the issue and, if valid, schedule a follow-up service at no additional cost.
Refund Policy
- Processing Time: Once we receive and inspect your returned item, refunds will be processed within 5-7 business days.
- Refund Method: Refunds will be credited to the original payment method.
- Deductions: Shipping charges are non-refundable. If the return is due to our error (e.g., wrong or defective item), we will cover the return shipping costs.
How to Initiate a Return or Refund
- Contact Us: Reach out to our customer support team via phone or email with your order details.
- Provide Details: Share the reason for return and any relevant information or photos.
- Follow Instructions: Our team will guide you through the return process, including shipping instructions.
